Your Privacy Is Our Responsibility

1. Introduction and Scope of Policy

bd gem (referred to herein as "we", "us" or "the platform") operates an online betting and casino service for users in Bangladesh. This privacy policy ("Policy") describes how we collect, process and store your personal information when you visit our website bdgem.cam or use any of our services.

This policy applies to bd gem's website, mobile application, live chat service and all digital channels. By using these services, you are considered to have read and agreed to the terms of this policy. To understand our terms of service, please read the Terms and Conditions page.

This policy does not apply to third-party websites or services that may be linked from our platform. Those services have their own privacy policies.

2. Description of Data Collected

bd gem collects the following types of data to provide its services and manage accounts:

2.1 Identity Information

• Full name and date of birth
• National ID (NID) or passport number (for identity verification)
• Email address and mobile number
• Address and postal code

2.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay or bank account number)
• Transaction history, deposit and withdrawal records
• Wallet balance information

2.3 Technical Information

• IP address and device identifier information
• Browser type, operating system and device model
• Website access times, page visit patterns and session logs
• Data collected from cookies and similar tracking technologies

2.4 Usage Information

• Game participation history, betting patterns and outcomes
• Bonus claim and usage records
• Customer support interaction logs

3. How Data Is Collected

We collect data in several ways:

• Directly provided data: Information you give us yourself during registration, login, deposit, withdrawal or when submitting a support ticket.
• Automatically collected data: When you use our platform, certain data is automatically recorded through cookies, web beacons and similar technologies.
• Via third parties: Data received through identity verification services, payment processors and fraud detection services.

We collect only the data necessary to provide and operate our services. Collecting unnecessary personal information is against our policy.

4. Purpose of Data Use

bd gem uses collected data for the following purposes:

4.1 Account Management and Identity Verification

We use your personal data to confirm the identity of new users, create and maintain accounts, and ensure secure login. This process may also include OTP verification.

4.2 Financial Transaction Processing

Financial data is used to complete deposit and withdrawal requests, verify payment methods and keep transaction records.

4.3 Customer Support

Our support team may access relevant account data to resolve your issues via live chat or email and to improve service quality.

4.4 Fraud and Security Protection

Technical data is analysed to detect unauthorised account access, suspicious transactions and other security risks.

4.5 Responsible Gambling

Data is used to review usage patterns, identify risky behaviour and suggest limit-setting. Our full responsible gaming guidelines provide more detail on this.

4.6 Service Improvement and Communication

Email and mobile numbers are used to send new bonus offers, relevant updates or technical notifications. You may opt out of marketing communications at any time.

5. Sharing Data with Third Parties

bd gem does not sell or rent your personal data. However, data may be shared on a limited basis with certain third parties in the following circumstances:

5.1 Service Provider Partners

• Payment processing providers (bKash, Nagad, Rocket, Upay and banks): data necessary to complete transactions.
• Identity verification services: to complete the KYC process.
• IT infrastructure and cloud service providers: for data hosting and processing.

We have contractual obligations with each of these partners requiring them to use data only for the specified purpose and to maintain appropriate security measures.

5.2 Legal Obligations

Under applicable Bangladeshi law, we may be required to disclose data on the basis of a lawful order from a government authority or court. In such cases we will provide only the minimum data necessary.

5.3 Business Restructuring

In the event of a merger, acquisition or business restructuring, user data may be transferred to the relevant party. We will notify you in advance of any such change.

6. Cookies and Tracking Technologies

The bd gem website uses cookies and similar technologies. Cookies are small data files stored in your browser that help retrieve your preferences and session information on subsequent visits.

6.1 Cookies We Use

• Essential cookies: Required to maintain login sessions and for security protection.
• Functionality cookies: Used to remember your language, display preferences and gaming settings.
• Analytics cookies: Used to understand how different parts of the website are being used and to improve our service.

6.2 Cookie Controls

You can reject or delete cookies by changing your browser settings. Please note that disabling essential cookies may affect some key functions of the platform.

7. Data Retention and Security Measures

7.1 Security Technology

bd gem uses industry-standard SSL encryption technology to secure all data transfers between your browser and our servers. High-grade encryption is applied to the storage of financial transactions and personal information.

7.2 Access Controls

Only those members of our staff with a specific need are granted access to personal data. All access is logged and reviewed regularly.

7.3 Data Retention Period

We retain data for as long as your account is active and for as long as required after account closure to meet legal obligations. Financial records are generally kept for the period specified by applicable law.

7.4 Data Breach Notification

If a security breach occurs that could affect your data, we will notify you as quickly as possible and take the necessary steps to bring the situation under control.

8. User Rights

As a registered user of the bd gem platform, you have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request that incorrect or incomplete information in your profile be corrected or updated.
• Right to erasure: In certain circumstances, where there is no legal obligation to retain data, you may request that your personal data be deleted.
• Right to restrict processing: In certain circumstances you may request that processing of your data be temporarily suspended.
• Right to opt out of marketing: You may request to stop receiving promotional communications at any time.

To exercise any of the above rights, contact our support team via live chat or email. We generally aim to respond within a reasonable time.

9. Protection of Minors

All casino and betting activities on bd gem are strictly for persons aged 21 and over. We do not knowingly collect personal data from anyone under the age of 21.

Age verification is mandatory during registration. If a user is found to be below our specified age limit, their account will be closed immediately and the associated data will be securely deleted.

If a parent or guardian believes their minor child has registered on our platform in any way, they are asked to contact our support team immediately.

10. Changes to This Policy

bd gem reserves the right to update this privacy policy as needed. If any significant changes are made, we will publish a notice on the website and inform registered users by email before the changes take effect.

After each update, the "Last Updated" date on this page will change. Continued use of the platform after changes have been made will be considered acceptance of the revised policy.

To learn the full terms of use for all our services, find out more about bd gem and contact our support team for any questions about our policies.

11. Contact

If you have any questions, comments or requests to exercise your rights regarding this privacy policy, contact the bd gem support team through the following channels:

• Live Chat: Direct chat support available 24/7 — in both Bengali and English.
• Email: [email protected]

Our support team reviews every request carefully and aims to respond as quickly as possible. Privacy-related complaints are given special priority.